What actions should I take if my deposit doesn't appear in my account?
If your deposit hasn't appeared in your ETHPLAY account after some time, there are a few steps you can take:
- First, verify if the transaction was actually initiated from your end.
- Check the deposit address you used to ensure it matches the one provided by ETHPLAY.
- Confirm that you've selected the correct network for the transaction.
- If after these checks the deposit is still missing, and a considerable amount of time has passed, it is advisable to contact our support team for further assistance. Remember to provide details of the transaction for a faster resolution.
still have questions?
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